Remote Solutions

Trials in the Alpine test centres can now be accompanied digitally via a video connection: starting with the discussion in the conference room to a look inside the system control as well as inside the actual system. Click here to learn more about our test centres and the digital supervision of trials.

First of all, our automation and process technology engineers check the function of the installed individual components. They then control the interaction between the system sections and the control unit. After a subsequent function test, commissioning is usually considered completed. The whole process culminates in hand-over of the fully operational system to the customer, who then assumes responsibility for the system. Dependent on what was agreed on, the commissioning procedure might be rounded off by a supplementary performance test (capacity, duration, product properties, etc.).

The individual steps of the commissioning procedure can be portrayed via our on-line support team: we decide together with you about the possibilities of remote commissioning and support your qualified personnel through expert knowledge under application of innovative tools – around the clock and anywhere in the world.

Our Blueserv team handles all your service queries. Our extensive range of services has a preventative function and guarantees fast troubleshooting.
You save time, costs and important resources!

• In the case of a process-technological problem
  Your system data are all we need. Your fee-based service time can often be reduced considerably, because you allow us to only access your system on an ad hoc basis.
• In the case of a mechanical problem
  Our remote service team can identify the damage to your system. The decision regarding how exactly to rectify the problem is made on a case-by-case basis.
• Electrical problems
  Equipped with data glasses, your electrician on site can be talked through the fault rectification steps by means of a video connection to our technical experts.
• On-line training courses
  Training for your system can be carried out on line using digital tools such as data glasses.

Remote service is the new service option from BLUESERV: the support for process optimisation has now been expanded to include a digital solution. Operating data can be analysed via remote service and as a result, conclusions drawn on the status of your production system. At the same time, the efficiency of the processes is checked. If any irregularities are detected, the BLUESERV service specialists will be able to give recommendations. Your production system will operate again at an optimum level. The effect: significant savings of costs, time and nerves.