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24. August 2017

BLUESERV - gives the service department a face

Powtech 2017 – the service brand BLUESERV from Alpine introduces itself for the first time

BLUESERV – this is the name of the new service brand from Hosokawa Alpine. The service department is thus given a face. Hosokawa Alpine has amalgamated all the services in the field of powder production under the umbrella of one service brand: BLUESERV. This distinctive name stands for the comprehensive problem-solving expertise of Hosokawa Alpine's service department in all sectors of the powder industry. Alpine has been offering expert know-how and problem-solving expertise regarding the development, manufacture and installation of its products for the longest time now. The service department has become one of the mainstays of the company. Today, Hosokawa Alpine is more than just a manufacturer of machines; it has long become a customer-oriented provider of solutions.

BLUESERV stands for made-to-measure customer service

The service experts from Hosokawa Alpine support customers in finding the best solutions for their special challenges. It might involve optimising processes, adapting systems to new requirements or remote monitoring and tele-diagnosis by means of state-of-the-art software. Preventative maintenance, a reliable spare parts service and repairs naturally also form part of the service range – around the clock and all over the world. The service department makes a major contribution to increasing the availability of systems and prolonging their service life.

Strategic significance for the future

Hosokawa Alpine thus underlines its traditional competence and long years of experience. Hosokawa Alpine presents itself as a provider of solutions who safeguards long-term investments and makes optimal use of them. In this way, the company positions itself not only as a manufacturer of high-quality machines, but also as a competent service partner throughout the entire service life of a system.

A new brand will be given a face on the Hosokawa stand 4A-233 at this year's Powtech 2017. The brand BLUESERV will be presented there for the first time and simultaneously launched on the market.